UPDATE: I received a call from the Noon Turf Care customer service team. After talking it through, they removed the charge from my account, and notified the collection agency to make sure that it did not show up on my credit report. This was a good example of working to make things right. What I hope is that Noon Turf Care takes a look at their auto-renew policies and, at a minimum, sends a reminder to their customers before doing any work the following year. At least they have the sense to look at their social media sites and take care of issues after there has been a customer issue. Now, the trick for them will be to try and avoid the blow-ups in the first place.
I’ve deleted my “Noon Turf Care Sucks” Facebook page since they took the time to contact me and resolve the issue in a reasonable manner. From my point of view, this is the end of the story.
I’ve got an issue with Noon Turf Care of Marlborough, MA. Mostly, because they are trying to get me to pay them $254.40 for lawn service I don’t want. Here’s the story…
Last year, I called them up and ordered lawn service for the year. I was on the phone for quite some time as they sold me a ton of stuff, including the option for an $800 (I think) core aeration in the Fall. Glad I didn’t pick this as the entire year was a mess, including calls and email to them for shoddy service. When I hire a lawn service, I expect that the weeds will be gone after a couple of months. No such luck.
Fast forward a year and I got a Noon Turf Care truck pulling into my yard for a new application this year. I guess I told them on a call that it was OK to come back if I didn’t stop the service. I would think the number of complaints, as well as me canceling the core aeration, would at least have caused them to call me up and ask me if I wanted the service again this year. Nope… they just sent me a copy of the recorded call where I said “OK” to having the service continue if I didn’t call.
This is a shady business practice at best. I decided to create a Noon Turf Care Sucks page on Facebook, where you can see links to all of the bad reviews – most of which have to do their high-pressure sales tactics and auto-renew business policies.
To top it off, I received a collection notice today from the agency Noon Turf Care uses. I’m going to have to see how much they like me spreading the news about their business practices on all of my sites, Twitter, and more.
Enjoy the publicity, Noon Turf Care!